Delivery & Inspection Guidelines

We rely on third-party delivery partners such as REDX, Pathao, and Steadfast for order deliveries.
While we usually deliver within 2–4 working days inside Dhaka and 2–5 working days outside Dhaka, please note that delivery times are estimated and not fully under our control.
Upon delivery, please inspect your order thoroughly in the presence of the delivery agent.
If you notice any issue with the product or packaging (e.g., wrong item, damage, leakage, or missing item), contact us immediately at +8801533-108862 before opening the seal or letting the delivery agent leave.
Complaints made after the delivery agent has left will not be accepted.
If you're unable to inspect the product during delivery, please record an unboxing video. Complaints without a proper unboxing video will not be entertained.

Return Policy

Eligibility: Returns are accepted within 7 days of delivery. The product must be unused, unopened, and in its original packaging and condition.
How to return: Contact our customer care team at +8801533-108862 to initiate the return process. We’ll guide you through the necessary steps.
Return shipping: You will bear the return shipping cost unless the product is defective or we made a mistake in your order.