Dioxa Refund & Return Policy

At Dioxa, we prioritize your satisfaction and strive to provide a smooth shopping experience. To ensure transparency and clarity, please carefully review our return, refund, and cancellation policies outlined below.

  1. Delivery & Inspection Guidelines
  • We rely on third-party delivery partners such as REDX, Pathao, and Steadfast for order deliveries.
  • While we usually deliver within 2–4 working days inside Dhaka and 2–5 working days outside Dhaka, please note that delivery times are estimated and not fully under our control.
  • Upon delivery, please inspect your order thoroughly in the presence of the delivery agent.
  • If you notice any issue with the product or packaging (e.g., wrong item, damage, leakage, or missing item), contact us immediately at +8801533-108862 before opening the seal or letting the delivery agent leave.
  • Complaints made after the delivery agent has left will not be accepted.
  • If you’re unable to inspect the product during delivery, please record an unboxing video. Complaints without a proper unboxing video will not be entertained.
  1. Return Policy
  • Eligibility: Returns are accepted within 7 days of delivery. The product must be unused, unopened, and in its original packaging and condition.
  • How to return: Contact our customer care team at +8801533-108862 to initiate the return process. We’ll guide you through the necessary steps.
  • Return shipping: You will bear the return shipping cost unless the product is defective or we made a mistake in your order.
  1. Refund Policy
  • Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 working days.
  • Refunds will be made to your original payment method (e.g., bKash, bank transfer, etc.). Please note your bank or payment provider may take additional time to reflect the refund.
  • Partial refunds may apply for:
    • Items returned in used/damaged condition.
    • Missing components from the original package.
  1. Exchange Policy
  • We offer exchanges only for defective or damaged products.
  • If you need to exchange a product for the same item, please contact our support team as soon as possible.
  1. Cancellation Policy
  • Orders can be canceled before the product has been picked up for delivery.
  • Once the product is picked up or shipped, no changes or cancellations are allowed.
  • If you must cancel after shipment, you will need to pay both delivery and return shipping charges directly to the delivery agent or via bKash.

Please be 100% sure before placing an order. Product changes or cancellations will not be accepted once the product is out for delivery.

  1. Damaged, Broken, or Wrong Items

If you receive:

  • A damaged
  • Broken
  • Wrong
  • Or a missing item

Check it immediately in front of the delivery agent and call us at +8801533-108862 on the spot.

If you cannot check on delivery:

  • Record a full unboxing video
  • Send the video and issue description to our official page inbox.

Complaints without a proper unboxing video will not be accepted.

  1. Contact Us

For any return, refund, exchange, or order-related queries, please reach out to us at:

📞 +8801533-108862
📩 Or message us directly on our Facebook page inbox

We appreciate your understanding and cooperation in helping us serve you better. Thank you for choosing Dioxa.