PRIVACY POLICY

Dioxa Privacy Policy

Last updated: July 31, 2025

Who We Are

We are Dioxa, a skincare-focused online business based in Bangladesh. We are the data controller for the personal data you share with us through our website, social platforms, and messaging channels. Your privacy is important to us, and we are committed to protecting it.

Scope of This Policy

This Privacy Policy explains:

• What personal information we collect
• How we use it
• Who we share it with
• How we protect it
• Your legal rights regarding your data

It applies to all data collected when you visit or interact with Dioxa’s Facebook page, website, messaging platforms, or make a purchase.

What Information We Collect

We collect the following types of personal information to provide and improve our services:

1. When You Place an Order

• Full Name
• Delivery Address
• Phone Number
• Payment Method/Status
• Order Details (products, quantity, total, etc.)

1. When You Contact Us

• Your communication and any related attachments
• Any details voluntarily shared (such as skincare concerns or preferences)

1. Technical Information (if using a website)

• Device type
• IP address
• Browser details
• Browsing activity on our site (for analytics)

How We Use Your Data

We use your personal information to:

• Process and deliver your orders
• Contact you regarding your purchase or customer support request
• Personalize product recommendations
• Improve our services and user experience
• Send promotional offers or updates (only with your consent)

Sharing of Personal Data

We do not sell your data to any third parties. However, we may share necessary information with trusted service providers to help fulfill your order and improve your experience. These include:

• Delivery partners (e.g., REDX, Pathao, Steadfast)
• Payment providers (for secure transactions)
• Customer service platforms (e.g., Messenger, WhatsApp)
• IT and marketing service providers (for performance and promotions)

All our partners are expected to handle your data securely and lawfully. They are not allowed to use your data for their own marketing or purposes.

 Data Security

We have strict measures in place to keep your information secure and prevent unauthorized access, loss, or misuse.

• Only authorized team members and service partners can access your data
• All sensitive data (like payment info) is handled using industry-standard security protocols
• In case of a data breach, we will notify you and relevant authorities as required by law

How Long Do We Keep Your Data?

We retain your personal data only as long as necessary for the following purposes:

Data Type

Retention Period

Order information

7 years (for legal/accounting purposes)

Customer support history

Up to 2 years after your last inquiry

Marketing consent

Until you opt out or are inactive for 12 months

Payment information

Handled securely and in compliance with PCI DSS

You can request deletion at any time by contacting us.

Marketing & Communication

If you’ve made a purchase or signed up for updates, we may send you product updates, discounts, or restock alerts via email or SMS.

• You can opt out at any time by clicking "unsubscribe" in emails or messaging us directly
• If inactive for 12 months, we’ll automatically stop sending promotions unless you re-subscribe

Your Rights

You have the following legal rights regarding your data:

• Request access to your personal data
• Ask for correction or deletion
• Object to processing for marketing purposes
• Withdraw consent at any time
• Request data portability (where applicable)

To exercise any of your rights, contact us directly at:

+8801533-108862
dioxaskincare@gmail.com (or your preferred support email)

Third-Party Links

Our website or pages may contain links to other websites or services. We are not responsible for how those websites collect or use your data. Always read their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. If the changes are significant, we will notify you via email, message, or a public announcement on our page.

Contact Us

For any questions, requests, or concerns about your privacy, contact us at:

+8801533-108862
dioxaskincare@gmail.com